Case studies · Recent mandates

Concrete mandates.

Three anonymized interventions that illustrate our managed IT approach for Quebec SMBs.

MSP migration

Professional services SMB 35 employees — unhappy with current MSP (slow responses, surprise bills)

Challenge: Transition without service interruption. Recover all documentation and passwords from outgoing MSP.

Solution: Full 1-week audit, clean transition negotiation with previous provider, parallel RMM tools migration over 2 weeks.

Result: 35 % monthly cost reduction. Average response time from 4h to 25 min. Clean centralized documentation in IT Glue.

Cybersecurity

SMB 22 employees — history of 3 phishing incidents in 18 months

Challenge: No cybersec strategy. Free antivirus. Shared password for accounting.

Solution: EDR deployment (CrowdStrike Falcon) + mandatory MFA + password manager + monthly employee training (KnowBe4).

Result: Zero clicked phishing incidents in 11 months. Attempts blocked by EDR: 47. 18 % reduction in cyber insurance premium.

Infrastructure

Creative agency 28 employees — mixed Mac (15) + PC (13), aging file server

Challenge: Windows Server 2012 R2 end-of-life. Storage saturated. No mobility strategy (hybrid team).

Solution: Migration to Microsoft 365 (SharePoint + Teams) + Intune for unified Mac/PC management + physical server elimination.

Result: Hardware savings: $8,000/year (no server to replace). Hybrid productivity: +23 % per internal employee survey.

Looking for the full picture? See our managed IT services in Montreal, or start with MSP in Montreal for an overview.

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