Help desk for your users, on-site intervention when needed, fast response. Included in the MSP plan or available on demand.
Support is 80% of an MSP's visible work. "My Outlook won't open", "The printer's not responding", "I'm locked out of my computer". For your employees, it's urgent. For you, it's lost productivity.
Our help desk answers users directly (phone, email, portal). We resolve remotely in the vast majority of cases (90%+). For the rest, we come on-site.
Every ticket is documented. You see what happened, how long it took, and whether something keeps coming back (a sign of an underlying issue to fix).
Remote connection over secure tools. 90% of problems are solved that way.
For cases that need hardware or physical presence.
Everything is logged. You see the history, we identify recurring issues.
Based on ticket priority: urgent / normal / scheduled.
Your employees talk to a human, not a triage bot.
Tickets included in the monthly plan. No per-incident billing.
We assess your current support load and propose a fitting plan.